P. Lewis Construction is committed to assuring customer satisfaction. Our company has developed an "After Sales Service Plan" that gives the customer piece of mind that their builder will be around for years to come.
You can expect nothing but the finest craftsmanship, but sometimes you may have a concern or experience a small problem. We promise that if a concern should arise, we will respond appropriately.
Our after-sales service policy begins with the preventative measures we take, first and foremost of which is, effective communication with our customer. From day one of looking at plans, and designing your future home, we will discuss with you the building process. Throughout the build there will be constant ideas shared back and forth between the customer and builder. Our builders will explain what steps are next and what you can expect, to help out with the planning process. The communication between the builder and customer doesn't stop when the build is complete. A representative from P. Lewis Construction will contact you one year after the completion date to address any concerns or issues you may have.
We also exceed construction standards in many cases so that we can offer a superior product, while providing quality customer service throughout the entire building process. The workmanship provided for the customer will have the highest expectation. If for any reason the customer is not happy with the workmanship up to one year after the completion date, they may contact the company. A representative from the company would be more than happy to respond within a reasonable time. When the issue is addressed on site, the customer and representative will come to a decision together on whether the issue was due to negligence, or the workmanship itself. If the decision is reached that the company is at fault, P. Lewis Construction will be more than happy to correct the work.
To avoid claims due to negligence, P. Lewis Construction has compiled a small list of solutions to help prevent typical maintenance problems. The customer will receive a useful maintenance list after the completion of a home. If the customer follows these simple maintenance steps, it will help prolong the decay of the house, keep the house in excellent condition, and protect the customer's investment for many years.